Server manual training

All Rights Reserved. Reproduction without permission prohibited. The server is, in a sense, the face of your establishment. They ensure your customers get the food they order, have a pleasant experience, and come back again for more delicious food and excellent service.

Because of the importance of their role, a restaurant server training manual is often one of the most comprehensive. Here is a list of information topics that should be included in your training manual for restaurant servers:.

Restaurant owners and managers can often overlook bussers. However, they can leave an impression on particularly observant customers. Additionally, less than favorable etiquette — cutting in front of guests or clinking dishes — may demonstrate that your restaurant does not care about the customer experience.

When these seemingly small problems stack up, it can create an unpleasant dining experience. So even though bussers may not interact directly with customers, they play an important role. A restaurant busser training manual should thus be comprehensive. A capable restaurant cashier has experience handling money, working the cash register and computer system, and dealing with customers. At fast-food restaurants, cashiers often leave an impression with guests, much like servers do.

They must make sure each order is taken correctly, and the customer receives the correct change. A restaurant service training manual is a general guide for all service jobs, including bussers, server assistants, food runners, bartenders, hosts, servers, and any other service job you might have at your restaurant.

Many restaurant owners find it practical to have smaller training manuals for each job in the restaurant. In fast-casual, or quick-service restaurants, employees are often trained in several areas, rather than one particular skill. For instance, employees are often trained to use the cash register, make food, take orders through the drive-through, and clean. However your fast-casual restaurant operates, your training manual must encompass all the information needed to complete any job in your restaurant.

Rather than being an independent establishment, corporate restaurants expand to include other locations. Sometimes, franchisees manage these other locations. However, because there are multiple locations, corporate restaurant manuals need to be comprehensive, detailed, and uniform. In other words, people at each location should be able to follow the clear instructions in the manual to ensure that each location has the same standards.

Hear from some of our Global Clients. Book in a demonstration with one of our Solutions Consultants. See live authoring demonstrations on our YouTube page. Read independent reviews of our platform on G2 Crowd. EdApp is easy to use and free for you and your team. You can make sure this is the case for your training manual by strategically planning your content. Simply put, this means laying out all of your training material and organizing it in a logical fashion. There are different themes you might use to organize and categorize the topics in your training manual.

You could organize them by:. If you do have a lot of topics, consider placing them in groups and using headings and sub-sections to create a logical flow and organization within your manual. Use this structure to create a table of contents in the final manual. In many cases, there will be ideal ways to deliver your content. Figuring out which it is requires thinking about both your audience and your content. You have a number of options for delivery.

Common delivery mediums for training manuals include:. Questions like these will tell you if things like video, interactivity, and particular assessment strategies are viable techniques to include in your training material. At the same time, some topics are more suitable to video, while others are better for text and imagery.

You can combine different formats in one and provide rich, media supported content. TechSmith Camtasia is a great tool used by professional video creators, but is easy for beginners to get started with. There are also tons of great tutorials that will get you creating in no time.

Additionally, we offer TechSmith Academy , a free resource where everyone from aspiring to advance creators can find all the resources they need to get started and level-up their skills. Find content on tons of topics around training, video creation, and more. In many cases, this will fit your audience and your content best.